SUMMARY
- Extensive experience as a multi-asset class Prime Brokerage operations manager, including client service, middle office, client-facing reporting, onboarding, and business startup.
- Proven success collaborating with development, support, operations, sales, and clients.
- Strong technical background.
Capabilities
| Subject Matter |
Prime Brokerage, Institutional Lending, Loan Servicing/Collateral Management |
| Technical |
SQL, Python, UNIX scripting, Google App Script, Excel macros, REST API queries |
| Software |
Confluence, Google Sheets/Docs/Slides, Microsoft Office, Lucid Charts, SWIFT, Postman |
CERTIFICATION
- Project Management Professional (PMP), Project Management Institute (PMI)
TRAINING
- SDM SAFe Product Owner-Product Manager (PMPO)
- SDM Lean – Agile for Teams
- Fundamentals of Product Management, Sequent Learning Networks
- Advanced MS Project Workshop, Project Management Institute NYC Chapter
EXPERIENCE
| |
| Circle Internet Financial, LLC – New York, NY |
Oct 2022-Present |
| Senior Director, Institutional Market Operations |
Responsible for the daily operations of financial services, including client service and middle office.
Responsibilities/Deliverables:
- Managed daily operations, client service, and middle/back office supporting Circle’s financial services for institutional clients.
- Partnered with treasury operations and financial services heads to define and stand up institutional services businesses.
| |
| BitGo Inc. – New York, NY |
June 2019-July 2022 |
| Prime Brokerage Business Manager |
Responsible for the daily operations of the Prime Brokerage business, including institutional crypto lending, settlement, and trading; head of Loan Servicing business.
Responsibilities/Deliverables:
- Managed daily operations of the lending, trading, and loan servicing businesses.
- Lead development and daily operation of the Loan Servicing business in partnership with BitGo’s regulated qualified custodian.
- Managed six-person global client service team responsible for new client onboarding/KYC/AML; loan origination, asset transfers; daily settlement with liquidity providers and clients.
- Developed and managed initial version of the lending platform using Google Sheets front-end, App Script automation, and trigger execution scheduling
- Documented service and product requirements, developed use cases, populated JIRA backlog, and partnered with product managers and other stakeholders.
- Documented policies and procedures to guide and manage daily operations.
- Consulted with BitGo Prime’s CEO on all aspects of managing the business, including planning, staffing, and new client pitches.
| |
| Bank of America, Equity Services Technology – New York, NY |
Apr 2017-Mar 2019 |
| Project Manager, Business Analyst, Agile Project Owner |
Product owner, project manager, and business analyst responsible for several projects, including:
- Migrated delivery of ~100K PB reports to a consolidated strategic platform.
- Managed development of a web-based activity and position data on-demand query tool with consolidated, multi-asset-class capabilities.
- Migrated the bank’s PB books and records and data flows from a legacy to strategic platform.
| |
|
| Independent PM/BA Consultant |
Jan 2016-Mar 2017 |
Consulted on short term projects for remote global customers, including:
- Developed an operational runbook to manage a complex quarterly client billing process.
- Authored a detailed RFP for a data analysis platform with BI, ETL, and EDW components.
- Responded to a government-issued RFP for a nationwide inventory management platform.
- Created complete PMP training guidelines for a PMP R.E.P.-certified educational organization.
| |
|
| Citco Fund Services (USA), Inc. – Jersey City, NJ |
Sep 2008-Sep 2015 |
| Senior Project Manager, Business Analyst |
|
Managed team of project managers and business analysts responsible for trade capture and data extracts.
| |
|
| Lehman Brothers – New York, NY |
Jun 2007-Sep 2008 |
| Product Manager (Vice President) |
|
Responsible for client-facing web applications, including trade capture, wire transfers, reporting, and landing pages. Worked with client service to solve certain long-standing client-facing issues.
| |
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| UBS Securities LLC – New York, NY |
Jun 2003-Jun 2007 |
| Product Manager (Director) |
2005–2007 |
| Business Analyst (Consultant) |
2003-2005 |
Managed development of the trade capture and client reporting software platform for Fixed Income Prime Broker middle and back office.
Experience to 2003
|
| Credit Suisse – New York, NY |
| Project Manager/Business Analyst (Consultant) |
| |
| JP Morgan – New York, NY |
| Senior UNIX Systems Engineer/Administrator |
| |
| Credit Suisse – Tokyo, Japan |
| Front Office Trading Systems Manager |
| |
| Objective Technologies, inc – New York, NY |
| Founder / Technology Startup |
| |
| Nomura Securities – New York, NY |
| Systems, Network and Database Administrator |
EDUCATION
- Undergraduate studies, School of Visual Arts, New York, NY
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