Extensive experience as a multi-asset class Prime Brokerage operations manager, including client service, middle office, client-facing reporting, onboarding, and business startup.
Proven success collaborating with development, support, operations, sales, and clients.
Strong technical background.
SKILLS
Subject Matter
Prime Brokerage, Institutional Lending, Loan Servicing/Collateral Management
Technical
Google App Script, Excel macros, REST API queries, SQL, UNIX scripting
Software
Google Sheets/Docs/Slides, Microsoft Office, Lucid Charts, Postman, Confluence
TRAINING
SDM SAFe Product Owner-Product Manager (PMPO)
SDM Lean – Agile for Teams
Fundamentals of Product Management, Sequent Learning Networks
Advanced MS Project Workshop, Project Management Institute NYC Chapter
Project Management Professional (PMP), Project Management Institute (PMI)
EXPERIENCE
Lionsoul Global Inc. – New York, NY
Dec 2023-Apr 2024
Head of Operations
Managed daily operations, including on-boarding, middle office, and client service.
Responsibilities/Deliverables:
Worked closely with senior management, business analysts, product managers, and engineers to understand operations requirements for the firm’s investment platform.
Met with service providers (execution, custody, banking, compliance, legal, security, insurance) to analyze their offerings and align with our service needs.
Defined entity relationships, account hierarchies, and front to back flow of funds including client’s initial funding, SMA and SPC investment and redemption, asset conversion, and fee management.
Worked with HR to describe and justify staffing requirements. Participated in recruiting efforts for all levels of staffing, from president to analyst.
Circle Internet Financial, LLC – New York, NY
Oct 2022-Jan 2023
Institutional Market Operations Senior Director
Responsible for Prime Brokerage daily operations, including on-boarding, middle office, and client service.
Responsibilities/Deliverables:
Defined all aspects of the institutional lending business, including the business entity, business plan, policies and procedures, hiring plan, and software platform.
Stood up and managed the OTC FX business, from new client onboarding and rate negotiation and confirmation to on-chain settlement and reporting.
Partnered with Legal to create and license a state regulated qualified custodian, from drafting applications to fine tuning its content with state banking regulators.
BitGo Inc. – New York, NY
Jun 2019-Jul 2022
Prime Brokerage Business Manager
Managed Crypto Prime Brokerage daily operations, including institutional crypto lending, trading, settlement, and loan servicing.
Responsibilities/Deliverables:
Responsible for all aspects of BitGo Prime’s daily operations and client service.
Ran Loan Servicing in partnership with our regulated qualified custodian, BitGo Trust.
Managed six-person global client service team responsible for new client onboarding/KYC/AML; loan origination, asset transfers; daily settlement with liquidity providers and clients.
Implemented Google Sheets-based lending platform with App Script automation and triggers.
Developed service and product requirements and use cases; populated JIRA backlog.
Documented operations policies and procedures.
Bank of America, Equity Services Technology – New York, NY
Apr 2017-Mar 2019
Project Manager, Business Analyst, Agile Project Owner
Product owner, project manager, and business analyst responsible for several projects, including:
Migrated delivery of ~100K PB reports to a consolidated strategic platform.
Managed development of a web-based activity and position data on-demand query tool with consolidated, multi-asset-class capabilities.
Migrated the bank’s PB books and records and data flows from a legacy to strategic platform.
Independent PM/BA Consultant
Jan 2016-Mar 2017
Consulted on short term projects for remote global customers, including:
Developed an operational runbook to manage a complex quarterly client billing process.
Authored a detailed RFP for a data analysis platform with BI, ETL, and EDW components.
Responded to a government-issued RFP for a nationwide inventory management platform.
Created complete PMP training guidelines for a PMP R.E.P.-certified educational organization.
Citco Fund Services (USA), Inc. – Jersey City, NJ
Sep 2008-Sep 2015
Senior Project Manager, Business Analyst
Managed team of project managers and business analysts responsible for trade capture and data extracts.
Experience to 2008
Lehman Brothers – New York, NY
Product Manager (Vice President)
UBS Securities LLC – New York, NY
Fixed Income Prime Brokerage Product Manager (Director)
JP Morgan – New York, NY
Senior UNIX Systems Engineer/Administrator
Credit Suisse – Tokyo, Japan
Front Office Trading Systems Manager
Objective Technologies, inc – New York, NY
Founder / Technology Startup
Nomura Securities – New York, NY
Systems, Network and Database Administrator
EDUCATION
Undergraduate studies, School of Visual Arts, New York, NY